It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@stekjesbox.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via www.webwinkelkeur.nl. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at www.ec.europa.eu. If your complaint is not already pending elsewhere, you are free to file your complaint via the European Union platform.
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